Effective Date: August 4, 2026

Welcome to Fitness Hub. We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number (if provided)
  • Billing address
  • Shipping address
  • Order details
  • Bank transfer payment reference (where applicable)
  • Any information you provide when contacting us

Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referral website
  • Cookie data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Confirm receipt of your bank transfer payment
  • Arrange delivery of products
  • Respond to customer enquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and protect our business
  • Meet our legal and accounting obligations
  • Send marketing emails only where you have given your consent

3. Payment Information

Fitness Hub currently accepts payment by Bank Transfer (BACS).

When you choose this payment method:

  • We provide our bank account details during checkout.
  • We do not collect or store your online banking passwords, PINs, or security credentials.
  • We may retain your payment reference and transaction details for accounting, order verification, and fraud prevention purposes.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  • Remember items in your shopping basket
  • Keep you logged into your account
  • Improve website performance
  • Analyse website traffic
  • Enhance security

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

5. WooCommerce

Our online store is powered by WooCommerce.

WooCommerce stores information such as:

  • Products viewed
  • Cart contents
  • Customer orders
  • Billing and shipping details

This information is used solely to process your purchases and improve your shopping experience.

6. Sharing Your Information

We never sell your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Delivery and courier companies
  • Website hosting providers
  • Website maintenance providers
  • Email service providers (if you subscribe)
  • Legal or regulatory authorities where required by law

Each service provider is required to protect your information and only use it for the services they provide.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.

Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Request a copy of your personal information
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

9. Marketing Emails

If you choose to subscribe to our newsletter, we may send promotional emails about new products, offers, and updates.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

10. Data Retention

We retain customer information only for as long as necessary to:

  • Complete orders
  • Provide customer support
  • Comply with UK tax and accounting requirements
  • Resolve disputes
  • Meet legal obligations

Once no longer required, your information will be securely deleted or anonymised.

11. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is intended for adults aged 18 and over.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.

The latest version will always be available on this page with the updated Effective Date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Fitness Hub

Email: support@yourdomain.com

Website: https://yourdomain.com

Business Address:

London, United Kingdom

Health Disclaimer

The supplements sold by Fitness Hub are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, taking medication, or have a medical condition, consult your GP or another qualified healthcare professional before using any supplement.

Complaints

If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).