Returns & Refund Policy

At Fitness Hub, we are committed to providing high-quality supplements and excellent customer service. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your rights and our procedures.

By placing an order on our website, you agree to this policy.

1. Your Consumer Rights

This policy does not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If goods are faulty, damaged, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with applicable law.

2. Returning Products

Due to health, hygiene, and safety reasons, we can only accept returns of supplements that are:

  • Unopened
  • Unused
  • In their original sealed packaging
  • In a resalable condition

You must notify us within 14 days of receiving your order if you wish to return an eligible item.

Once your return request has been approved, the item should be returned within 14 days.

3. Items That Cannot Be Returned

For health and safety reasons, we cannot accept returns of:

  • Opened supplement containers
  • Used products
  • Products with broken safety seals
  • Products damaged through misuse
  • Gift cards (if applicable)
  • Clearance or final sale items (unless faulty)

4. Faulty or Incorrect Items

If you receive a product that is:

  • Damaged during delivery
  • Incorrect
  • Faulty
  • Missing from your order

Please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographs where applicable

We will investigate the issue and, where appropriate, arrange a replacement or refund.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed within 5–10 working days.

As we currently accept payment by Bank Transfer (BACS), approved refunds will normally be issued to the same bank account from which the original payment was made, where possible.

6. Return Shipping Costs

If you are returning an item because:

  • You changed your mind, you are responsible for the return postage costs.
  • The item is faulty, damaged, or supplied incorrectly, we will reimburse reasonable return postage costs or arrange an alternative solution.

We recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.

7. Order Cancellations

If your order has not yet been dispatched, you may request cancellation for a full refund.

If your order has already been shipped, it will be treated as a return under this policy.

8. How to Request a Return

Please contact us before returning any products.

Include:

  • Full name
  • Order number
  • Reason for the return
  • Photographs (if applicable)

Email:

support@yourdomain.com

Return Address:

London,United Kingdom

Please do not return products without contacting us first, as this may delay processing.

9. Processing Times

We aim to:

  • Respond to return requests within 2 business days
  • Inspect returned items within 5 business days of receipt
  • Process approved refunds within 5–10 business days

Processing times may vary depending on your bank.

10. Contact Us

If you have any questions about this Returns & Refund Policy, please contact us.

Fitness Hub

Email: support@yourdomain.com

Website: https://yourdomain.com