Shipping & Delivery Policy

Thank you for shopping with Fitness Hub. We are committed to delivering your order safely and efficiently. Please read our Shipping & Delivery Policy before placing your order.

1. Delivery Area

We currently deliver to addresses within the United Kingdom.

If you are located outside the UK and wish to place an order, please contact us before purchasing to discuss availability.

2. Order Processing

Orders are processed after full payment has been received.

As we currently accept Bank Transfer (BACS) payments, your order will be prepared once your payment has cleared in our bank account.

Processing times are typically 1–2 business days, excluding weekends and public holidays.

3. Delivery Times

Estimated delivery times after dispatch are:

  • Standard UK Delivery: 2–5 business days
  • Remote Areas: Delivery may take slightly longer.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including courier delays, severe weather, or peak shopping periods.

4. Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location.

Any applicable delivery fees will be clearly displayed before you complete your purchase.

5. Order Confirmation

Once your order has been received, you will receive an order confirmation email.

After your order has been dispatched, we will send a shipping confirmation email. Where available, tracking information will also be provided.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us and we will work with the courier to investigate the delay.

7. Incorrect Delivery Information

Please ensure that your delivery address is accurate when placing your order.

Fitness Hub cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Additional delivery charges may apply if an order needs to be resent.

8. Damaged or Missing Orders

If your order arrives damaged or if any items are missing, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the problem
  • Clear photographs of any damaged products or packaging (if applicable)

We will investigate and arrange a suitable resolution where appropriate.

9. Failed Deliveries

If a delivery cannot be completed because no one is available to receive it or the courier cannot access the delivery address, the courier may:

  • Leave the parcel in a safe place (where permitted)
  • Attempt redelivery
  • Hold the parcel for collection
  • Return the parcel to us

If an order is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.

10. Contact Us

If you have any questions about shipping or your order, please contact us.

Fitness Hub

Email: support@yourdomain.com

Website: https://yourdomain.com

We will respond to all enquiries as quickly as possible during normal business hours.